Human-centred design is a problem-solving process that begins with understanding the “human factors” and context surrounding a challenge and works directly with users — the intended clients or consumers of services — to develop solutions that are viable and appropriate in a given context. Designing for people and their everyday interactions helps uncover and solve the right problems using local capacities and resources.
This Field Guide is focused on three specific things:
A research methodology that focuses on the needs of people, no expert has more knowledge than a caregiver, nurse, or a community health worker about how to solve their most pressing problems.
A design methodology that allows for innovative solutions and designing with — not for — the people we seek to serve.
An implementation strategy that uses a wide systems view that considers the constraints, opportunities and interactions of an existing ecosystem.
Begin with a problem rather than a solution.
Simple techniques can be used to challenge biases we bring to situations.
Multi-method approaches mix observation with dialogue and participation.
Generate ideas and test them with users.
Tweak and improve ideas over time.
Download the 170 page Field Guide, including in-depth instruction, tools, and examples for every stage of the process. It also includes footnotes that reference the comprehensive research and scientific approaches the guide is grounded in.
A visual overview of the five big questions to move through when investigating and responding to challenges involving users.
The 35-page workbook provides an summary of each step of the process and it’s associated tools. It relies on the use of Post-Its, encouraging your team to be iterative and nimble in your approach.