Human-centred design is a problem-solving process that begins with understanding the human factors and context surrounding a challenge. It requires working directly with users — the people who use the service or deliver the solution — to develop new ideas that are viable and appropriate in their context. Designing for people and their everyday actions helps uncover and solve the right problems using local capacities and minimal resources.
This Field Guide is focused on three specific things:
A research methodology that focuses on in-depth interactions with people.
A design methodology that allows for the generation of innovative solutions.
An implementation strategy that plans in advance for adaptation.
Begin with a problem rather than a solution.
Challenge assumptions we bring to situations.
Multi-method approaches mix observations and interviews.
Generate ideas and test them with users.
Adjust and improve ideas over time.
Download the 170 page Field Guide, including in-depth instruction, tools and examples for every stage of the process. It also includes footnotes that reference the comprehensive research the guide is grounded in.
A visual overview of the five big questions to move through when investigating and responding to challenges involving users.
The 35-page workbook provides an summary of each step of the process and its associated tools. It relies on the use of sticky notes, encouraging your team to be iterative and nimble in your approach.
Created in collaboration with the Global Innovation Centre, this toolkit follows the same process, with additional concentration on incorporating technology-focused considerations.